At DabbeWalee, we are committed to providing you with premium quality products. To ensure the integrity and hygiene of our hydration and storage solutions, we maintain a strict return policy.

1.⁠ ⁠No General Returns or Exchanges

We do not accept returns or offer exchanges for products once they have been delivered, except in cases where the product is received damaged. This policy is in place to ensure the hygiene and quality of products for all our customers, given the nature of items like water bottles, flasks, tumblers, lunch boxes, and baby wear.
2.⁠ ⁠Returns Accepted ONLY for Damaged Products (with Proof)

The only exception to our no-return policy is if you receive a product that is physically damaged during transit.

To be eligible for a return/replacement due to damage:

Mandatory Proof: You must provide clear, undeniable proof of damage. This proof can be:
Unboxing Video: A continuous, unedited video recording from the moment you begin unboxing the package until the damaged product is clearly visible. This is the preferred and most reliable form of proof.
Clear Photos: High-resolution photos showing the damaged product, the packaging (including the shipping label), and how the product was packed inside. Multiple angles are encouraged.
Reporting Timeframe: You must report the damage to us within 24 hours of delivery of the product. Reports received after this timeframe may not be eligible for review.
3.⁠ ⁠Process for Reporting Damaged Products

Do Not Use the Product: If you discover damage, please do not use the product.
Gather Proof: Immediately take photos and/or record an unboxing video as described above.
Contact Us: Send an email to contact@dabbewalee.com within 24 hours of delivery.
Include your Order Number in the subject line.
Attach the clear photos and/or the unboxing video (or a link to it if the file size is large).
Provide a brief description of the damage.
Await Our Review: Our customer service team will review your claim and the provided proof. This process may take up to 2-3 business days.
4.⁠ ⁠Resolution for Damaged Products

Upon successful verification of the damage:

Replacement: We will prioritize sending you a replacement of the same product at no additional cost.
Refund (if replacement not possible): If a replacement is not available (e.g., product out of stock), we will initiate a full refund for the damaged item.
Refunds will be processed to the original payment method used during purchase (via Razorpay) within 7-10 business days of approving the refund. The time it takes for the refund to reflect in your account may vary depending on your bank’s policies.
5.⁠ ⁠Non-Eligible Conditions for Return/Refund

Any product returned without prior approval from DabbeWalee.
Products damaged due to misuse, neglect, or improper handling by the customer.
Minor aesthetic imperfections that do not affect the product’s functionality (e.g., slight color variation from screen display).
Requests made after the 24-hour reporting timeframe.
Products for which no valid proof of damage (unboxing video/clear photos) is provided.
Returns based on change of mind, incorrect size/color ordered by customer (for baby wear), or dislike of product appearance after delivery.
6.⁠ ⁠Contact Us

For any queries regarding this Return and Refund Policy, or to report a damaged product, please contact us promptly:

DabbeWalee
Email: contact@https://www.google.com/search?q=dabbewalee.com
Call: 90903 62121
Website: https://www.google.com/search?q=dabbewalee.com